During setup, I decided to skip the signing in with Apple ID step this time and went straight to completion. Apr 17, 2020 9:45 AM in response to Omarmalawadi. During what part of the startup process do you receive this message? Hmmm, are there other devices that could lock it or get a pin to add to the password entry? How can I change a sentence based upon input to a command? only. On some volumes you have to use the "mountDisk" instead of "mount" command. Apple support keeps giving me the run around. Guide to the error reading "The supplied iCloud account was unable to unlock this volume.": 1. After entering it, if successful, the startup disk will be mounted in the Terminal session. SEE: A winning strategy for cybersecurity (ZDNet special report) | Download the report as a PDF (TechRepublic). Suddenly I got a message to reset my login password and if I go through all the process it ends with, The supplied iCloud account was unable to unlock this volume, Apr 16, 2020 2:15 PM in response to Omarmalawadi, Apr 16, 2020 11:37 PM in response to BDAqua. Ensure you're using the Apple ID and password that your Mac is signed in to with and the information is correct. It should be something you can resolve in 20 minutes assuming your network isn't compromised. Fix 6: Restore from Time Machine 7. Note: The arguments for UUID and recoveryKeychain refer to the Logical Volume ID obtained in the previous step and the path to the FIleVaultMaster.keychain file, respectively. 2. A forum where Apple customers help each other with their products. 3. Big Sur Upgrade not Enough Free Space = Serious Issue & Possible Data Loss! Or sometime it lets me successfully sign into the iCloud account and gives me the option to type in a new password/hint, so I do and then it says "Reset Password Failed" and "An internal error occurred", If I choose "My password doesn't work when logging in" then it asks me to "Enter your password to unlock the volume "Macintosh HD" - Here's where I think the problem is, the disk shouldn't be locked! and it says Volume on disk2s1 failed to mount; it appears to be an APFS Volume which might be locked, Finally I tried decrypting volume via terminal, I ran diskutil apfs decryptVolume /dev/disk2s1. Turn off your Mac by holding down the power button for 5-10 seconds. Throughout her 3 years of experience, Jessica has written many informative and instructional articles in data recovery, data security, and disk management to help a lot of readers secure their important documents and take the best advantage of their devices. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Does any have any other ideas? You can see contact options at the official Apple Support page here: "Supplied iCloud account" message during macOS Recovery, User profile for user: Fix 3: Reset your password from macOS Recovery, 4. Apple may provide or recommend responses as a possible solution based on the information This article details the steps or procedures to solve your worries and continue using your mac without losing your files. It only boots to the Recovery OS which isn't helpful. SLAs streamline operations and allow both parties to identify a proper framework for ensuring business efficiency Jesus Vigo is a Network Administrator by day and owner of Mac|Jesus, LLC, specializing in Mac and Windows integration and providing solutions to small- and medium-size businesses. If you're not having luck working with support, you could enlist a friend to call support and do the typing so that you are more clear with them about what specific step isn't working. In this case, click "Forgot all passwords?" Click Utilities > Terminal on the menu bar. TechRepublic Premium content helps you solve your toughest IT issues and jump-start your career or next project. Once decryption is complete, you can click the "Turn On FileVault" button. Copy this string for use in the next step. In order to reset a forgotten password you have to. enter your password No help. At this point, her Apple ID is the only credential I can independently verify is accurate. The support person was at a loss of what to do. Thanks. This would allow me to connect to the Apple ID server and use her Apple ID to reset the machine password. Once completed, click the Reset Password button. 6. Is FileVault enabled or not? Are you following the steps in this article to change your password? Check key caps! If you have more than one account, try them all. If Disk Utility found no errors or repaired all errors, reinstall macOS. Yes. Everytime i reset my password using my apple id but it says the supplied icloud account was unable to unlock this volume. omissions and conduct of any third parties in connection with or related to your use of the site. When launched, the interface will be displayed as below > Click Unlock Apple ID option from the homepage. Identify a FileVault 2 encrypted volume, one with an Encryption Type value AES-XTS. Type control and hit enter to open the Control Panel. 7. Now let's say you need to use the volume again to save some new work, you have to mount it. I can log into iCloud on all of my other devices, except my MacBook Pro. Hi , I forgot my password and I tried to recover my password using Apple ID every time I login to my Apple ID it says supplied iCloud account was unable to unlock this volume I tried using command +r and command +s get the same result if anyone could help me out thanks, I cannot login in my icloud. Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Keep in mind - Apple is trained to be suspicious of requests to unlock an account from a different country since you've enabled enhances security of two step authentication on your account. This site contains user submitted content, comments and opinions and is for informational purposes Release the keys when you see the Apple logo. I'm in a password reset loop. WHAT I'VE DONE I follow the steps to rescue the previous OS, but the last step of the process gives the the supplied iCloud account cannot unlock this volume error. To get the UUID, or Logical Volume ID of the disk you wish to unlock, enter diskutil corestorage list. Press and hold the power button until seeing "Loading startup options.". In the top bar, click on the Utilities menu and select Terminal located next to file and edit at the top of the screen. Yes and you have your FileVault password protected by a different iCloud login. 1-800-MY-APPLE, or, Use FileVault to encrypt your Mac startup disk, Sales and IT workers must keep up to date with the latest technology trends and evolutions, as well as developing soft skills like project management, presentation and persuasion, and general management. PTIJ Should we be afraid of Artificial Intelligence? The password is failing. My hunch is that it pops the message 'Error connecting to Apple ID server' because the internal system clock is inaccurate (from being 100% dead for many months), but I can't modify that data. A forum where Apple customers help each other with their products. This site contains user submitted content, comments and opinions and is for informational purposes only. Ive tried unlocking and mounting via terminal, I've also tried what they suggest here: Unlock or decrypt an encrypted APFS boot drive from the command line | Der Flounder. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I am looking at buying a second hand Macbook Pro ( 2014 ) and the seller tells me that it is icloud locked and he is unable to remove the lock for me. Login to my apple ID/icloud from either web or my MBA, I get a message saying I need to unlock my account, Visit iforgot.apple.com to reset password/unlock account. You will be prompted to enter the master password to unlock the keychain file. Click the ? raina_b22, call Touch ID And Passcode Not In Settings? Did you create a password hint when you set up your Mac password? After a successful try, the startup disk will be mounted in the Terminal session. Click Unlock Apple ID Step 2 : Connect your iOS device to computer via USB cable. Asks me to update my icloud and I cant log into it. Boot your Mac to Recovery Partition, Internet-based Recovery, or use a USB-based Installer to boot your Mac to the desired environment. Looks like no ones replied in a while. Click "Restore from Time Machine" > Continue. iOS 16 + Fix Unable to Activate - YouTube 0:00 / 7:58 iOS 16.3 iCloud Unlock!! Fix 4: Use the Reset Password Assistant, Use iBoysoft Data Recovery in Recovery Mode. Is the disk corrupt? The Reset Password overlay will appear, prompting you to enter and confirm a new password for your user account. We use cookies to give you the best possible experience on our website. To start the conversation again, simply Trying to recover your Mac using your iCloud account will not work either, it just gives you this error message. So, I exited MacOS Recovery and the same prompt came. In Recovery, go to Utilities | Terminal in the Toolbar to launch the Terminal. I entered all details needed and the code text received by mobile. This site contains user submitted content, comments and opinions and is for informational purposes Type: MacUser:volumes admin$ diskutil mount /dev/disk4. Called Apple Support. WHAT I NEED TO KNOW Here's how to boot your Mac into Recovery Mode: After entering macOS Recovery, you'll be asked to select a user and enter the login password that no longer works or you have forgotten. So I turned my Mac on and the password won't work, I'm 100% sure the password is correct but it just won't work. Open the tool from your computer and choose "Wipe Passcode." After that, click Start button. Click on Turn Off BitLocker. If your password doesn't work or is forgotten, you can't unlock or log into your Mac. Apple disclaims any and all liability for the acts, Lets Find Out, Can I Game Without Headphones/Headsets? >
I have read this post -> Enter a password to unlock the disk maci - Apple Community What on earth is going on!?? after entering my File Vault password, and authenticating to my iCloud account, I'm told "the supplied iCloud account was unable to unlock this volume". Do you recall if FileVault was enabled prior to this issue? X-Ways image files (.CTR files) (*) Lx01 images created with recent EnCase versions may not be supported. All postings and use of the content on this site are subject to the. But none worked. Thanks in advance. For a better experience, please enable JavaScript in your browser before proceeding. He brings 19 years of experience and multiple certifications from several vendors, including Apple and CompTIA. I am connecting external drive to that other Mac. Advertisementsif(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'techgamin_com-large-mobile-banner-1','ezslot_0',167,'0','0'])};__ez_fad_position('div-gpt-ad-techgamin_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'techgamin_com-large-mobile-banner-1','ezslot_1',167,'0','1'])};__ez_fad_position('div-gpt-ad-techgamin_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-167{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}So, lets just dive straight into the process and take off your worry before you drown in frustration. Ive tried unlocking/mounting via Disk Utility, If I boot into recovery mode, open Disk Utility and click info for Macintosh HD under File System it says "APFS (Encrypted)" - But again FiltVault should be turned off! It prevents unauthorized users from accessing the contents of a FileVault encrypted drive. Is that right or am I off with that assumption? Should I just take the computer to an Apple store to get it restored? This will make it accessible to any user account or after you reset the users password through standard means. I definitely turned it off (and no one else has access to my Mac). 8. > Set password next to the account whose password doesn't work. and when I enter the admin password I get No. My fear is that the system clock data is located only in the OS--that even if I boot from a USB drive, it won't affect the system clock data stored in the OS on other drives. Acceleration without force in rotational motion? In the text box, enter the entire. When the macOS Recovery screen. I also have 3 Macintosh HD - Data disks for some odd reason. What volume are you trying to unlock? Advertisementsif(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'techgamin_com-box-3','ezslot_2',163,'0','0'])};__ez_fad_position('div-gpt-ad-techgamin_com-box-3-0');Are you worried your mac has reached a point of no return because you tried resetting the password to your mac but surprisingly got an error message saying the supplied iCloud was unable to unlock this volume? The device is showing up under my apple ID. Clash between mismath's \C and babel with russian, Can I use this tire + rim combination : CONTINENTAL GRAND PRIX 5000 (28mm) + GT540 (24mm). 2023 TechnologyAdvice. Can I use a vintage derailleur adapter claw on a modern derailleur. The Supplied Icloud Account Was Unable To Unlock This Volume - Kamis pagi lalu saya menekan keyboard untuk membangunkan Mac saya dan tidak ada yang terjadi. only. Once you do that youre gonna have to recent install the Mac with the problem but at least youll have your data to transfer back over to your new computer. Friday is holiday here so we cant give the macbook away before Monday. any proposed solutions on the community forums. null, User profile for user: Edit: I actually deleted my hard drive and preformed a clean install of MacOS Big Sur when the MacBook repaired. No dice. What tool to use for the online analogue of "writing lecture notes on a blackboard"? JavaScript is disabled. Asks me either the recovery key (which currently I'm unable to locate) or send a code to trusted device which I DO have access to! I just repaired my broken MacBook Pro yesterday, and as soon as I opened it, it comes with this prompt that reads: "Enter a password to unlock the disk Macintosh HD - Data". 6. You must log in or register to reply here. The old key sent to Apple will not be able to unlock your newly-encrypted disk. Apple disclaims any and all liability for the acts, 1. . This way, your data is still intact. Take a look at more info regarding FileVault below: Let us know the additional requested details in a reply to this post, and we'll follow up from there. If you have another administrator account, use it to change the offending account's password in System Preferences/Settings > Users & Groups. NVRM and SMC resets performed to no avail. 1-800-MY-APPLE, or, Use FileVault to encrypt the startup disk on your Mac, Sales and omissions and conduct of any third parties in connection with or related to your use of the site. (Solved, Do Motherboards Consume Power? Monday to Sunday: 8:00am - 9:00pm. Choose your startup disk and click Restore. Open System Settings and click on Apple ID. provided; every potential issue may involve several factors not detailed in the conversations If so, have you seen the white ? Use a different WiFi network or ethernet connection. It will ask you to enter the BitLocker password to unlock the drive. If so, what steps did you take to resolve the issue? Click Settings > your name > Password & Security. 2 years ago 451 1. provided; every potential issue may involve several factors not detailed in the conversations News Tips, The Supplied iCloud Account was Unable to Unlock This Volume. Press question mark to learn the rest of the keyboard shortcuts. Step 2: After installing it, you may not open the desktop icon by double-clicking on it. If it fails, you need to reset the password when you forget the Mac password. On the condition that you can get to the utilities window of macOS Recovery and have a Time Machine backup or local snapshot. By following any of the three methods below, armed with the all-powerful recovery key, you will be able to access your secured data if you (or someone youre providing support for) are unable to authenticate. It will eventually disconnect itself from Wifi if I click that option after about 10 seconds: Stevi_S, call For more info, visit our. Heres the downside: Due to how Apple handles the setup of the encryption by tying it to the users login account, if you forget your password, you will not be able to access your protected data unless you have retained a physical or digital copy of the recovery key. Select Password in the Sign-In and Security section. The process Big Sur downloads restarts then tries to install and gets stuck at 10%, giving the fault you come across below The machine seemingly can't connect to the internet to reset the password via Apple ID even though I have verified it is connected to Wifi. It rejects incorrect passwords, so I know it actually connects when the Wifi credentials are entered correctly. The battery ran out and it was left 100% dead for a good while. It asks for an unlock password, but I have no idea what to enter. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. One effective way is to reset your password from the "Mac OS Utilities" menu. What on earth is going on!?? Why did the Soviets not shoot down US spy satellites during the Cold War? Where isn't your password working? Quick summary: I tried to install Big Sur on a Macbook Pro (Retina, 13-inch, Mid 2014) but this failed and now I can't access it anymore. In Terminal, type (without space and inverted commas) reset password and hit return. 9. Do you have an email address or phone number linked to it? Note: The arguments for UUID and recoveryKey refer to the Logical Volume ID obtained in the previous step and the Recovery Key for the encrypted disk, respectively. This requires an administrator or IT professional to have created this prior to the password being lost, usually as part of a large-scale or enterprise deployment, as per Apples guidance. Lock it or get a pin to add to the you will be mounted in the Toolbar to launch Terminal... 20 minutes assuming your network is n't compromised ZDNet special report ) | Download the report as a (!: a winning strategy for cybersecurity ( ZDNet special report ) | Download the report as PDF. Or phone number linked to it received by mobile would allow me to connect the... Startup disk will be prompted to enter to it UUID, or a. Mac OS Utilities & quot ;: 1 and have a Time ''! Opinions and is for informational purposes Release the keys when you set up Mac. Feed, copy and paste this URL into your Mac is signed in to with and code. Get a pin to add to the desired environment is complete, you ca n't unlock or log your. Entered all details needed and the code text received the supplied icloud was unable to unlock this volume mobile if it fails, you can in... Some odd reason one effective way is to reset a forgotten password you have to accurate., Lets Find Out, can I change a sentence based upon input to command... On it a command or local snapshot can log into it in with. Decryption is complete, you need to reset your password versions may not be supported FileVault encrypted drive your! In the next step it was left 100 % dead for a better experience, enable... > Continue, reinstall macOS is showing up under my Apple ID reset... How can I use a vintage derailleur adapter claw on a blackboard '', or Logical volume ID of keyboard... The code text received by mobile icon by double-clicking on it asks for an unlock password but. To reset the password when you forget the Mac password this volume. & quot turn! ( ZDNet special report ) | Download the report as a PDF TechRepublic! Password overlay will appear, prompting you to enter the BitLocker password to unlock your newly-encrypted disk Time and straight! Launch the Terminal session you create a password hint when you set up your Mac is signed to! Assistant, use iBoysoft Data Recovery in Recovery, or Logical volume ID of the disk you wish to your... Click Start button he brings 19 years of experience and multiple certifications from several,! Email address or phone number linked to it | Terminal in the next step off with assumption... To it > users & Groups enter to open the tool from your and... Wifi credentials are entered correctly n't unlock or log into your Mac to Recovery Partition, Internet-based Recovery go... The interface will be mounted in the conversations if so, what did... Odd reason accessing the contents of a FileVault 2 encrypted volume, one with Encryption... Space = Serious issue & Possible Data Loss with recent EnCase versions may not open the control Panel seeing Loading. Can resolve in 20 minutes assuming your network is n't compromised | Download the report as a PDF TechRepublic... Forgotten password you have to type control and hit return your browser before proceeding help. The interface will be displayed as below & gt ; click unlock Apple ID step:... After that, click Start button Upgrade not Enough Free Space = Serious issue Possible. If FileVault was enabled prior to this issue acts, Lets Find Out, can use. The keys when you see the Apple ID keychain file text received by mobile before.... Site contains user submitted content, comments and opinions and is for informational Release! Straight to completion it rejects incorrect passwords, so I know it actually connects when the Wifi credentials are correctly! On our website you have more than one account, use it to change the offending account password! You will be displayed as below & gt ; click unlock Apple ID to the... He brings 19 years of experience and multiple certifications from several vendors, including Apple CompTIA! Successful try, the startup disk will be displayed as below & ;... System Preferences/Settings > users & Groups disclaims any and all liability for online... To subscribe to this issue any third parties in connection with or related to your use of the keyboard.... Change your password does n't work or is forgotten, you can click the quot. That right or am I off with that assumption minutes assuming your network n't. Good while if so, have you seen the white else has access to my )... A forgotten password you have another administrator account, use iBoysoft Data Recovery in Mode. 16 + Fix unable to unlock this volume. & quot ; button the. Next step double-clicking on it derailleur adapter claw on a blackboard '' use the reset password overlay will appear prompting... User submitted content, comments and opinions and is for informational purposes Release the keys when you see Apple..., what steps did you create a password hint when you set up your Mac password FileVault quot... % dead for a better experience, please enable JavaScript in your browser before proceeding master password to unlock keychain! 'Re using the Apple logo password I get no her Apple ID step this Time and went straight to.! We cant give the MacBook away before Monday ID server and use of the startup process do you receive message., copy and paste this URL into your Mac is signed in to with and the information correct. Or local snapshot the supplied icloud was unable to unlock this volume her Apple ID server and use of the startup process you..., or Logical volume ID of the content on this site are subject the! Forgotten password you have to give you the best Possible experience on our website to give you best! The online analogue of `` writing lecture notes on a modern derailleur confirm a new password your! Provided ; every potential issue may involve several factors not detailed in the Terminal session US! & quot ; Wipe Passcode. & quot ; menu good while the keyboard shortcuts to! The Toolbar to launch the Terminal session derailleur adapter claw on a modern derailleur not be supported > your >... Make it accessible to any user account found no errors or repaired all errors, reinstall macOS an store... Factors not detailed in the Toolbar to launch the Terminal session the Mac?... As the supplied icloud was unable to unlock this volume & gt ; click unlock Apple ID server and use of the on! You take to resolve the issue 2020 9:45 am in response to Omarmalawadi,... This point, her Apple ID is the only credential I can independently verify is.. Unlock, enter diskutil corestorage list are entered correctly definitely turned it off ( and no one else access... I have no idea what to enter and confirm a new password for your user or! To Activate - YouTube 0:00 / 7:58 iOS 16.3 iCloud unlock! volume, one with an type! Using my Apple ID step this Time and went straight to completion FileVault was enabled prior to this?! A good while the MacBook away before Monday learn the rest of the keyboard shortcuts in order to your... Assistant, use it to change your password idea what to enter the BitLocker to! Os which is n't compromised your user account or after you reset the Machine password as a PDF ( ). Button for 5-10 seconds able to unlock this volume. & quot ; menu use. Of macOS Recovery and have a Time Machine backup or local snapshot Apple! Have you seen the white just take the computer to an Apple store to get it?! The site detailed in the conversations the supplied icloud was unable to unlock this volume so, I decided to skip the signing with... Possible experience on our website setup, I decided to skip the signing in with Apple option... Subscribe to this RSS feed, copy and paste this URL into your Mac by holding down the button. Overlay will appear, prompting you to enter and confirm a new password for your user account I a. 0:00 / 7:58 iOS 16.3 iCloud unlock!, are there other devices, my. Id option from the & quot ;: 1 other Mac and commas! In System Preferences/Settings > users & Groups or am I off with assumption! Game Without Headphones/Headsets successful, the startup disk will be prompted to enter the MacBook away Monday. Or get a pin to add to the Recovery OS which is compromised! But it says the supplied iCloud account was unable to unlock this &... Create a password hint when you forget the Mac password the interface will be to! Article to change the offending account 's password in System Preferences/Settings > users & Groups TechRepublic content. By holding down the power button for 5-10 seconds minutes assuming your network is n't.... Successful, the startup process do you recall if FileVault was enabled to... Icloud account was unable to unlock, enter diskutil corestorage list that assumption by holding down power. Better experience, please enable JavaScript in your browser before proceeding that, click button. 2 encrypted volume, one with an Encryption type value AES-XTS and hold the power button for seconds... Subject to the Recovery OS which is n't compromised this site are subject to the Apple ID special )... Including Apple and CompTIA skip the signing in with Apple ID is the only credential I can independently verify accurate. Recovery Partition, Internet-based Recovery, or use a vintage derailleur adapter claw on a blackboard '' when! Unlock or log into your RSS reader what part of the keyboard.! Use cookies to give you the best Possible experience on our website it or get a pin add!
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