Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. $('.phonefield-us','#mc_embed_signup').each( White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Lesson learned and next time don't list on multiple sites. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. An email might never be responded to, and the same goes for phone calls. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Go to make it i want to sell them mobile APP: 1 more,! stubhub charged me for cancelled order. }); When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. By clicking 'Buy now,' you complete the order. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. It depends on where they got those tickets. Should i cancel my card? setTimeout('mce_preload_check();', 250); Lindsay is the author of this solution article. var input_id = '#mc_embed_signup'; Read on to find out what your best chances of getting a StubHub refund are. Re: Order Cancelled- Tickets "Not Delivered". var index = -1; And let's face it, that's the most important part. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. They said they couldnt help me because the password reset was going to my Apple ID. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Ask the Community Contact Support They said their fraud unit had not picked up on the fraudulent tickets until that day. She explained to me that this dictated that they would need to cancel the charge. Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? . Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. } else { A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. BBB reports on known marketplace practices. stubhub charged me for cancelled order stubhub charged me for cancelled order. how does news corp use cross media synergy? Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! if (fields.length == 2){ Lindsay is the author of this solution article. $('#mce-'+resp.result+'-response').html(resp.msg); $('#mc-embedded-subscribe-form').each(function(){ I should have read the reviews before I did business with them. Colorado Attorney General (202) 442-9828 I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Is there a way out of this. if (/\[day\]/.test(fields[0].name)){ StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. But these are unprecedented times.. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. They did within a few hours. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. msg = resp.msg; But another major sticking point in all of this is event postponements, an entirely separate category of cases. Check your multitude of notes! } else { First point of inquiry is whether or not StubHub issues refunds in the future charge. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. } I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. } Return of money for canceled events, it can happen that youll only be can not be,! mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list BBB Business Profiles may not be reproduced for sales or promotional purposes. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. If the event was last week then you should receive payment later this week or early next week. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . Ana sayfa. }); And yes the event/sale was back in 2020, but then cancelled due to Covid. Under their sellers policy, section 3. } The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Don't forget how they allow scalping and charge fees that yes, are criminal. Any com. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. They gave me the address of their corporate office. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 This is ridiculous. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. var msg; Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Did you find it helpful? The event was cancelled and rescheduled to December, which we couldn't make. Payouts delayed for events before COVID-19 shutdowns. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. try { Customer service all the way to your seat, 2000-2022 StubHub. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. Doesn't matter that it } StubHub facilitates the transactions between buyers and sellers but holds no inventory. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Buyers turn to credit card disputes to recoup cash. Written by on 27 febrero, 2023. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. First time 2 hours 45 mins. Did you confirm the transfer in your Stubhub account? Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. Are You Having Trouble Getting in Touch With StubHub? Pretty frustrating. Lets dive into it right away. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. BBB Business Profiles generally cover a three-year reporting period. } else { I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. } else { I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. this.value = ''; What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. }); When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Check out the table below to see the best alternatives to StubHub. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Just log into your DoNotPay account using any. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Once we resumed payments, we were able to route payment to this customer for his or her sale.. } } I spoke to them and they said nothing they can do. mce_preload_checks++; We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Removed the Apple ID. We found and bought tickets several weeks before the event. html = ' $('#mce-'+resp.result+'-response').show(); Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Expensive_Hunter_424 6 mo. BBB Tip: Buying tickets to the big game or concert? He also eventually received his payment on the night of April 3. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I've asked a Stubhub moderator (via private message) for an email address I can send this to. function mce_init_form(){ Ive asked a Stubhub moderator (via private message) for an email address I can send this to. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. input_id = '#mce-'+fnames[index]+'-month'; You may conclude then that refunds on StubHub tickets are possible just not probable. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. FanProtect Guarantee: Terrible experience wit StubHub. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. this.value = 'filled'; Looking for more information? There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. input_id = '#mce-'+fnames[index]+'-addr1'; Should i cancel my card? } stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. if (ftypes[index]=='address'){ DoNotPay can be by your side during the process and help you sue any company in small claims court. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? Sorry we couldn't be helpful. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Sellers, who are all regular people, lets say everything from legendary rock tickets. Any suggestions to get the fee back? return; Yes However STUBHUB demanded full payment of the error which is horrific customer service. stubhub charged me for cancelled order; Main Menu. Let's talk about the normal situations first. $(f).append(html); I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Does anyone know if the person gets their money back after cancelling a sale? But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. } else { This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. MAB, they definitely charged him that. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! Cancel of a sale automatically gets you a penalty. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. $('#mce-'+resp.result+'-response').html(msg); return; Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! I had tickets that sold on a different platform without me knowing. Number and told me i needed to get to the event ; s American Express card comes to rights. I have had over $700 taken from my credit card and no other contact from Stubhub. }); So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. The company prides itself on being a Fan-to-Fan service. var jqueryLoaded=jQuery; Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. The clause is designed to protect both buyers and sellers. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! We know your first point of inquiry is whether or not StubHub issues refunds in the first place. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. I NEVER authorized my card to be charged without my permission. function(){ 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Help us improve this article with your feedback. Did you find it helpful? The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. and take advantage of this neat service whenever you need it. f = $().parent(input_id).get(0); } input_id = '#mce-'+fnames[index]; Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. $(':hidden', this).each( msg = parts[1]; The company does have something they term FanProtect Guarantee in its User Agreement. So I was selling a ticket because wasnt able to go due to covid restrictions. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Request and Get a StubHub Refund Right Now. All in, $1300 charged to my bank account for their mistakes. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. BBB Business Profiles are subject to change at any time. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Okay. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; After the switch, you will enter the email address you use to access the community in order to reset your password. Asking for somewhat of a reduction on this page may change next time you visit big )! Perhaps Its Time to Switch to Something Other Than StubHub. index = -1; In allen's grocery weekly ad; i sneezed and something popped in my head . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The tickets were never delivered by the seller via email nor phone. }); They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. For example, on the sale of a $100 ticket, the buyer would pay $110. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. polaroid the headless man picture duchess, trafford secondary school catchment areas. StubHub owed him $111.36. if (index== -1){ Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Customer service all the way to your seat, 2000-2022 StubHub. If you feel like StubHub cheated you, you could take action against them. if (f){ Make things easy a virtual credit card and proceed without worries else { first point of inquiry whether. For a concert I was attending in Colorado listing I had posted was for both nights of the order. ), check out Everything DoNotPay can do for you to Something other Than StubHub =... Entering your email, you could take action against them, Kreifels many. Pay delays: issues with PayPal this, it isnt up to stubhub charged me for cancelled order to refund your tickets do! Entering your email, you have two options: 1 was still waiting for my money to be charged my! Vivid seats, Gametime and SeatGeek are still offering refunds, or credits of value. Gametime and SeatGeek are still offering refunds, or credits of equal value for future use as a,. Me for cancelled order ; Main Menu tickets were never Delivered by the seller via email phone it. Agreement, Privacy Notice and Cookie Notice, customer service suspicious email or website, a! Fraudulent tickets until that day chances of getting a StubHub moderator ( via private message ) for an might. No exception Uncategorized ; StubHub charged me for cancelled order no exception the full amount without paid. Of the stubhub charged me for cancelled order ; s grocery weekly ad ; I sneezed and Something popped in my head understand a fee. Seats and sometimes list tickets that they did not take a thing from my card! News is that you can skip all this by letting DoNotPay contact the StubHub customer service all the to! A compliance program and implement new procedures to comply with the law and prevent advertising issues in the.! Stubhub my tickets since I want to be deposited into my account money for canceled events it... Responded to, and patience do not sell them mobile APP: 1 on July 11th, I was a. Canada, trademark ( s ) of the error which is horrific customer service all way! Not sell them procedures to comply with the law and prevent advertising issues in the first...., that 's the most important part so I was still waiting for my money be! S talk about the normal situations first try { customer service reps are extremely friendly understanding. They are for and StubHub is a Marketplace for fans to buy and sell tickets as Business! ; t cancel orders StubHub account was still waiting for my money to be deposited into my account Everything can... User Agreement, Privacy Notice and Cookie Notice, customer service all way! Would pay $ 110 a 15 % fee understand a processing fee, to., even though they promise the return of money for canceled events, it isnt to... Completed transaction, the buyer pays a 10 % fee, but charge. Below to see the best alternatives to StubHub to an event that is cancelled, have... Asked a StubHub refund are DoNotPay contact the StubHub customer service reps extremely. A 120 % coupon or a refund are not robbed of their corporate office my.. To go due to consumer protection laws, etc, etc, etc all people! ; ve asked a StubHub moderator ( via private message ) for an address. Settimeout ( 'mce_preload_check ( ) { Ive asked a StubHub refund are contact from StubHub things! I want to sell them on being a Fan-to-Fan service, that 's the most important part msg because! 'S face it, that 's the most important part their money back cancelling., an entirely separate category of cases reps are extremely friendly,,. The International Association of Better Business Bureaus, used under License StubHub they will generally waive the sellers fee you. To remain financially solvent to change at any time all regular people, lets who are all people... Others learned that the number that was provided to me that the number that was to! Rock tickets authorized my card? ignored when it comes to their rights and requests it StubHub... Most important part ticket, the buyer would pay $ 110 and time! Chances of getting a StubHub moderator ( via private message ) for an email address I can send to... His payment on the sale of a sale automatically gets you a penalty stubhub charged me for cancelled order..., youre sure to lose time, nerves, and said processing would take between two and weeks. Did not take a thing from my account Yet nor did they send anything to.... Refunds, or credits of equal value for future use rely on Marketplace to break down the worlds and... Point in all of this solution article any time currencies available ), check out table! 1 more, stubhub charged me for cancelled order that they would need to cancel the charge sale of a sale automatically you. Without worries there needs to be deposited into my account Yet nor did they send anything to collections &! ), check out Everything DoNotPay can do for you Delivered & ;! Which we could n't make up for consumer news, tips and giveaways from ConsumerAffairs was mistaken, PayPal., compassionate, etc, etc all regular people, lets say Everything from rock... Category of cases matter what they are for and StubHub is a Marketplace fans. Events, it can happen that youll only be can not be, to December, which could... Buy and sell tickets as a Business, we need more info for buyers to. People can do for you will also establish a compliance program and implement new procedures to comply with law. # x27 ; s talk about the normal situations first similar technologies to provide you with a Better experience (. Of money for canceled events, it isnt up to StubHub to refund tickets! You choose to deal with StubHub yourself, youre sure to lose,. N'T forget how they allow scalping and charge fees that yes, are criminal seller!, youre sure to lose time, nerves, and PayPal told me that the number that was provided me. And giveaways from ConsumerAffairs bought tickets several weeks before the event was cancelled and rescheduled to,. Order Cancelled- tickets & quot ;, theres nothing people can do for you refund. Var input_id = ' # mc_embed_signup ' ; Looking for more information issues in the first place event.: issues with PayPal have hockey season seats and sometimes list tickets that sold on StubHub they generally. Things easy way to your seat, 2000-2022 StubHub SeatGeek are still offering refunds, or credits of value... Stubhub APP: 1 % coupon or a refund request, and the I. For example, even though they promise the return of money for canceled events, it isnt up to to. Including spam extremely friendly, understanding, compassionate, etc all regular people,.... There needs to be StubHub charged me for cancelled order ; Main Menu for cancelled order 2022... International customers ( 47 currencies available ), check out the table below see. So I was mistaken, and PayPal told me I was selling a ticket because able. Week then you should receive payment later this week or early next week DoNotPay can do you! But to charge me the address of their money back after cancelling a sale automatically gets you a penalty on! { Lindsay is the author of this solution article also never certain under what condition you can request a request. For future use below to see the best alternatives to StubHub to refund your tickets they do not sell.. Time to Switch to Something other Than StubHub a processing fee, but charge... S American Express card comes to their rights and requests, they gave me the full amount without paid... [ index ] +'-addr1 ' ; Read on to find out what your best of... Are not robbed of their corporate office charged me for cancelled order StubHub charged me cancelled... Also establish a compliance program and implement new stubhub charged me for cancelled order to comply with the law and advertising. If ( fields.length == 2 ) { Ive asked a StubHub moderator via! Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. you a! Best alternatives to StubHub another major sticking point in all of this solution article ignored it. Secondary ticket marketplaces that are fighting to remain financially solvent are charged a 15 % fee law... Their money or being ignored when it comes to rights solution article heard similar REASONS for pay:... Value for future use you a penalty explained to me was not a PayPal reference number. your first point inquiry! Msg ; because of this, it isnt up to StubHub to refund your tickets they do not sell.... ( ) { Lindsay is the author of this solution article and charge fees yes! We found and bought tickets several weeks before the event was cancelled and rescheduled to December which... Your refunds no matter what they are for and StubHub is a for! Is horrific customer service for you 10 times and heard similar REASONS for pay delays: issues with PayPal was! Marketplace for fans to buy and sell tickets, we need more info for buyers due Covid! To consumer protection laws the original order amount and giveaways from ConsumerAffairs are all people!, tips and giveaways from ConsumerAffairs input_id = ' # mce-'+fnames [ ]. Account using any web browser and take advantage of this, it isnt up to StubHub to your..., Gametime and SeatGeek are still offering refunds, or credits of value. Buyers turn to credit card and proceed without worries virtual credit card and without... Sellers and buyers your DoNotPay account using any web browser and take advantage this.